Voip Features
CALL PARK
Call Park makes it easy for you to park a call on your phone system for you or a coworker to pick up on another phone— even your cell phone.
CALL TRANSFER
Call Transfer allows you to transfer a call to another extension or to an external number like a cell phone.
INSTANT CONFERENCE CALLS
Select two calls and connect them easily with conference button on the phone.
RECEPTIONIST CONSOLE*
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SILENT CALL BARGING*
Call Barging service allows you to secretly monitor phone calls between your employees and customers.
MOBILE APPS*
We provide industry standard third party mobile apps (IOS and Android both).
E911 EMERGENCY CALLING
E911 emergency calling is available; simply provide the address for 911 service and we will configure E911 settings.
DIRECT DIAL No FOR EACH EXTENSION
We provide industry standard third party mobile apps (IOS and Android both).
MUSIC ON HOLD
E911 emergency calling is available; simply provide the address for 911 service and we will configure E911 settings.
CALL RECORDING*
We provide industry standard third party mobile apps (IOS and Android both).
PAGING
Our Group Paging features allows you to make real-time group announcements to a department, team or work area. You can also make an announcement (paging) from extension to extension.
PHONE BASED CALL MANAGEMENT
We provide industry standard third party mobile apps (IOS and Android both).
UNLIMITED CALLS
We offer unlimited local and long distance calling within USA and Canada.International calling is available upon request and rates very based on country you are calling.
PHONE NUMBERS
We provide industry standard third party mobile apps (IOS and Android both).
GROUP EXTENSIONS
Group extensions are generally used with Auto Attendants. For Example, “Thank you for calling XYZ Corporation. For Sales, please press ONE…” When a caller presses ONE, call can be routed to group of extensions either simultaneously or in order that you have defined.
AUTOMATIC CALL DISTRIBUTION
Incoming calls can be placed on Que. Organize employees, teams and departments into queues and callers will be routed to the next available company representative in the selected queue.
AUTO ATTENDANTS(IVR)
Auto Attendants allow you to set up a touchtone menu for your callers. For example, you can play a message to allow the caller to press 1 for the Sales department, 2 for the Support department, etc. You can also give callers the option to dial a direct extension.
CALL FORWARD
Incoming calls can be placed on Que. Organize employees, teams and departments into queues and callers will be routed to the next available company representative in the selected queue.
FIND ME FOLLOW ME*
Leverage our FIND ME FOLLOW ME feature and never miss a call! — For example, when a call comes in, you can decide to ring your office phone first then your cell phone, then your home phone or your colleague’s phone (or all of them at once) to never miss a call. Of course if you choose to it can go to voice mail as well.
WORK FROM ANYWHERE
Your employees can be connected to full phone system functionality no matter where they are. They can work from home, another state or even overseas. All they need is Internet connection and either our soft phone application or IP phone and they can make and receive calls as if they were in the office.
BUSINESS HOURS AND OFF HOURS CALL ROUTING
Business Hour Rules allow you to set your company’s standard business hours, and then apply call routing rules based on whether the office is open or closed. For example during office hours you can choose to have calls ringing directly to extensions or route calls via Auto Attendant and during OFF HOURS, it can directly go to your general voicemail, specific voicemail, to your answering service or even to your cell phone or any other phone number.
INDIVIDUAL VOICEMAIL & VOICEMAIL TO EMAIL
Our Voicemail to email feature ensures that you never miss an important message again. All of your messages are automatically sent as .wav or .mp3 files to the email (one or multiple) of your choosing. Users can listen to a voicemail in their inbox, call the voicemail system with the extension and PIN, or listen to voicemail from the phone itself. We offer voicemail for users and groups of users. For example, you can choose common voicemail box for everyone in the company or per department. You can also choose an individual voicemail box for each person in the company.
* Feature may have an extra cost.
